Shipping Policy

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email within 1-2 business days to let you know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

We only offer international shipping to Canada and Mexico currently.  Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS and EXCHANGES:

We accept returns up to 30 days after delivery, if the item is in its original box. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@collectthecritters.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any questions, please don't hesitate to contact us at info@collectthecritters.com.